IBM België is looking for a iSeries Expert.

Location : Brussel
Startdate : 15-02-2012
Enddate : 31-12-2012
Hours : 40 hours a week
Maximum hourly rate: € 66,00

Extensive description of the role and responsibilities involved:

• the focal point of the iSeries Sever Team towards the SM/PE community and other Service Delivery teams for all matters related to his/her customer
• responsible for the overall technical environment of the customer and for the quality of the full range of services provided by the team (including completeness of documentation, pro-active problem management and root cause analysis, change management, reporting, backup/restore tests , security management, asset management , performance management )
• responsible to follow the right processes and to update related databases , teamrooms with the correct and up to date information .
• doing the follow-up and coordinates the activities performed by other iSeries system engineers for customer

Other characteristics:

• interface with the customer on technical matters in cooperation with SM/PE and is accountable, together with SM/PE, for the service, satisfaction of and relationship with the customer.
• active participation in the P&C meetings.
• challenges the DPE / Service Manager to deliver the contractual services, "not more not less"
• a TSA is a technical person who is part of a team and who is working close together the the TSM/TSA community : working out a detailed solution to help drive the deal for an IBM customer and provide cost input,
• is the overall iSeries Subject Matter Expert (SME).
• participates in TDA (Technical Delivery Assessment) review sessions in assistance of the Service line manager.
• validates all server configurations
• assistance with (smaller) cost cases.
• support TSM/PM/PE's with PreSales activities

Required skills:

• minimum 5 years experience on I-series
• Experience in the role of technical Lead
• Several years as SME within i-serie infrastructure

Language requirements:

• English,
• Dutch and/or French is a plus.

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