IBM Netherlands is looking for an Process Manager IMAC.

Location : Woerden
Startdate : 24-02-2012
Enddate : 08-12-2012
Hours : 40 hours a week
Maximum hourly rate: € 51,00

The IMAC team accurately coordinate, maintain, administer and configure -on a daily basis- all relevant IT Hardware in branch offices as well as headquarters. In such a way that the fysical environment is in accordance with the asset- and configuration administration. Equipment have to be delivered by an engineer due to agreed schedules and agreed quality and is measured by contractual service levels with the customer. In this specific role one leads in writing and improving all relevant IMAC processes in order to deliver a manageable operational environment in which a correct administration can be guaranteed.

He/she takes ownership in a way that other team-members are able to work smoothly with IMAC processes and CAMERA, the Asset- and Configuration tool. Act as a Subject Matter Expert (SME) for the IMAC (incl. WBP and Solon) Platform.

Skills: In-depth knowledge of: EUC/hardware, Windows, Network Asset- & Configuration Management and Project Management.
Non technical skills required: outstanding (written) communication (Dutch as well as English), ownership, resultdriven, clientfocus, creative and coordination.

Experience:

• Experience with participating in large and complex EUC environment
• Experience within Banking/Finance landscape is a nice-to-have
• Experience and knowledge of all skills mentioned above is mandatory, preferrably based on former experiences at other companies
• Especially in-dept Asset- & Config. Management knowledge is mandatory
• Demonstrable experience in structured working, leading in a constantly changing environment and working in multi-discipline projects

Languages: Dutch and English mandatory